IT Systems & Operational Process Assessment
An end-to-end IT and operations assessment for a Gulf-based catering operation producing over 2.25 lakh meals a day.
RefactorQ - We don't just write code, we craft the solution.
The Challenge
Operating at a scale of over 2.25 lakh meals a day, the client needed a clear, independent view of how well its IT systems and operational processes were holding up - and where the biggest gaps in efficiency and traceability were.
Procurement, production, quality control, and logistics had each evolved their own ways of working, with limited integration between them.
Our Approach
We treated this as a joint IT-and-operations review, mapping the technology stack alongside the workflows it was meant to support, rather than assessing either in isolation.
Ran an end-to-end review of operational workflows and supporting IT systems
Mapped integration gaps across procurement, production, quality control, and logistics
Benchmarked digital maturity against industry best practice for large-scale catering operations
Built a structured improvement roadmap spanning people, process, and technology
Architecture & Workflow
System Flow
Procurement
Sourcing & Supply
Production & QC Systems
Central Kitchen
Integration Gap Mapping
Cross-Functional Review
Maturity Benchmarking
Best Practice Comparison
Improvement Roadmap
People, Process, Tech
The assessment traced operations end-to-end - from procurement through production and logistics - to surface integration gaps and build a phased improvement plan.
Impact
Operational Visibility
Clearer view across the full procurement-to-delivery value chain.
Stronger Traceability
Improved quality control and compliance tracking.
Scalable Framework
A roadmap built to support continued growth.
Digital Transformation & Engineering Assessment
Assess operational bottlenecks, decouple legacy monoliths, and execute a practical technology modernization roadmap.