Cloud Garage - Mechanic Mobile App
A field-service mobile app that lets mechanics manage jobs, document repairs, and collect payment on-site, with no paperwork and no disputes.
RefactorQ - We don't just write code, we craft the solution.
The Challenge
Cloud Garage's mechanics needed a way to manage assigned jobs, document the work performed, and collect payment, all without returning to an office or relying on paper job sheets.
Without photo evidence or verified arrival, service disputes between customers and the garage were common and hard to resolve fairly.
Our Approach
We designed a single mobile flow that covers the entire job lifecycle, with verification and documentation built in at each step rather than added on afterward.
Built job assignment, navigation, and OTP-verified arrival into one continuous flow
Added before/after photo capture and itemized spare-parts logging for every job
Integrated digital payment collection at the point of service
Automated status tracking from Assigned through Accepted, Reached, In Progress, and Paid
Architecture & Workflow
System Flow
Job Assignment
Dispatch
OTP-Verified Arrival
Location Check-In
Photo & Parts Logging
Repair Documentation
Digital Payment
On-Site Collection
Status Tracking
Customer Visibility
Every job moves through a verified, documented flow - from dispatch to OTP-checked arrival to photo-logged repair to payment - visible to the customer in real time.
Impact
Fewer Disputes
Photo evidence and OTP verification reduced service disputes.
Faster Job Completion
Streamlined flow shortened time from arrival to payment.
Real-Time Visibility
Customers and dispatch see live job status.
Digital Transformation & Engineering Assessment
Assess operational bottlenecks, decouple legacy monoliths, and execute a practical technology modernization roadmap.