AI Calling Solution
Real-time AI voice agents that automated outbound verification calls for a pan-India support team, replacing a process that couldn't scale.
RefactorQ - We don't just write code, we craft the solution.
The Challenge
A pan-India support team was manually placing outbound verification calls at volume. As call volume grew, so did cost and turnaround time - the manual process had hit its ceiling.
Hiring more agents would have solved volume but not consistency: call quality and verification accuracy varied from agent to agent.
Our Approach
We replaced manual calling with an orchestrated AI voice pipeline - trigger, call, capture outcome, sync to business systems - built to handle volume without losing consistency.
Automated outbound verification calls using real-time AI voice agents built on VAPI
Orchestrated call triggering, retries, and routing logic with n8n
Integrated Twilio telephony for call handling and event tracking
Built a Python backend that syncs call outcomes to business systems in real time
Architecture & Workflow
System Flow
Verification Trigger
Customer Record
n8n Orchestration
Call Scheduling & Retries
VAPI Voice Agent
Real-Time Conversation
Twilio Telephony
Call Routing
Outcome Sync
Business Systems
n8n triggers and orchestrates each call, VAPI's AI agent conducts the verification conversation over Twilio, and outcomes sync back to business systems automatically.
Impact
Faster Turnaround
Significantly shorter verification turnaround time.
Higher Call Capacity
Scaled call volume without growing the support team.
Multi-Region Ready
Architecture scales across regions without rework.
Agentic AI & Workflow Automation
Build autonomous AI agents, voice AI solutions, and intelligent workflow automation across enterprise systems with deterministic guardrails.